Frequently Asked Questions
Everything you need to know about your Pietro NYC shopping experience.
Where are Pietro NYC products manufactured?
Every Pietro NYC piece is handcrafted in our New York City studio using premium, ethically sourced Italian leathers to ensure the highest standards of craftsmanship and quality.
How long will it take for my order to ship?
Standard orders typically process within 2-3 business days. Domestic shipping within the United States usually takes 5-7 business days, while international shipping times vary by destination.
What is your return policy?
We accept returns on unused, unworn items in their original packaging within 30 days of delivery. Please note that personalized or final sale items are not eligible for return.
How do I care for my leather handbag?
To maintain the beauty of your leather, avoid prolonged exposure to direct sunlight and moisture. We recommend using a high-quality leather conditioner every 6 months and storing your bag in its provided dust bag when not in use.
Do you offer international shipping?
Yes, Pietro NYC ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and local customs regulations.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.