Returns & Exchanges
At Pietro NYC, we pride ourselves on exceptional craftsmanship and want you to be completely satisfied with your purchase. We offer a 30-day return window for all unused items in their original packaging and condition.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely pack your Pietro NYC items.
Drop Off Package
Affix the label to your box and drop it off at any authorized shipping location or schedule a pickup for your convenience.
Receive Your Refund
After our studio inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing